Wipro, an IT company, has been actively striving toward achieving the desired outcome of AI and putting humanity at the center of AI invention, Wipro’s Chairman Rishad A Premji stated.
Speaking at the 78th annual general meeting on Thursday, Premji conveyed that artificial intelligence is vital for the company’s evolution and that the ‘AI Wipro’ is incoming.
Wipro Adopts AI-Powered Human-Centric Approach
Premji claims, “There’s been a significant shift in how businesses perceive AI, especially Generative AI. What was once a topic of curiosity has now become a cornerstone of long-term strategies for creating value. AI presents a distinct opportunity to reshape industries, reimagine experiences, enhance efficiencies, and foster innovation. Our goal is to lead this transformation for our clients as well as within our organization.”
In the previous year, the company outlined further plans to invest in the AI360 strategy. More than 225 K employees have been trained in GenAI basic principles. Another 30,000 workers have undergone pre-employment training aimed at enhancing their understanding of the positions they hold.
He said, “Our change-management approach focuses on placing human interactions at the core of AI development. This human-centered approach will help us bridge the gap, build trust, and maximize AI’s potential.”
“We have been intentional in serving as client zero for our own AI solutions, disrupting ourselves in the process. We have leveraged our talent to build GenAI-based solutions that streamline our internal processes, create delightful experiences, and boost productivity throughout our organization.
For example, WiNow, our AI-powered enterprise chatbot for self-service is used by nearly all our employees, and has processed around 6.5 million queries.”
Finally, Premji said he had also done some basic courses in GenAI. Wipro has intensified its associations with various AI leaders including Microsoft, Google, Amazon, and NVIDIA.
Also, it has introduced its own AI platform by launching its Lab45 as an innovation hub that provides tools for AI development. As for AI, Wipro’s strategy is to invest in this space while it also tries out and uses it inside the company.